Online Ordering Questions

Place an order for your event entirely online using our online event rental system.

From our site, you may check the availability of each rental item.

Choose an available delivery date and time at checkout.

Provide any specific notes about your order and schedule a pickup date.

Before Placing an Order

What area do you service?

We currently service Broward and Miami-Dade County and surrounding areas. Our services are offered by local delivery only.

When should I place my order?

Generally, equipment reservations should be placed as soon as you know the details of your event.

Once you have received your RSVP s, received the vendor list, checked the weather, reserved your event location and any other pertinent event information, go ahead and place your order.

To ensure the best possibility for equipment availability and your satisfaction, it is best to place your order 3-6 weeks in advance. Place your order ASAP. We Do not accept same day or next day rentals. Rental inventory is offered on a first come first served basis.

Is there a credit card hold?

A major credit card is required to be placed on file for all orders and a refundable incidental hold will be collected 3 business days prior to delivery.

 

Orders under $100.00 will require a credit card incidental hold of $150.00 or more.

Orders $100.00 – $900.00 will require a credit card incidental hold of at least $200.00.

Orders over $1000.00 require a credit card incidental hold of $500.00 or more.

 

The amount of a hold may increase based on delicate items or specialty items rented.

All incidental holds are collected three business days prior to your delivery date.

There are no exceptions to this policy.

 

Incidental holds are refunded after all equipment is returned, inspected and found to be in satisfactory condition. If there is damage found, the full repair or replacement cost will be deducted from the hold. If there is no damage or missing pieces of equipment, funds are released three-five business days after pick up.

How long will my rental last?

The rental duration for a weekend rental lasts from Friday after 3 PM and ends on Monday.

The rental duration for a weekday rental (M-F) is for one 24 hour period.

Orders are normally picked up on the following business day between 9:00 AM -7:00 PM – unless same day pickup service, late pickup service or Sunday Service is purchased.

Delivery & Pickup Questions

How much is delivery?

Use our delivery calculator to determine your delivery rate.

 

 

Delivery calculator page: Shipping Calculator

Can I come to pick up my order?

ORDERS ARE NOT ELIGIBLE FOR PICK UP

In an effort to preserve the life of our inventory we offer services by delivery only.

Our delivery personnel is trained to handle our inventory in a way that reduces wear and tear.

For your convenience, we offer affordable delivery of your rental order.

Our delivery option is an incredible value since we offer free next business day pick up. (Typically Monday or Tuesday)

Delivery fee. Our delivery fee is calculated based on your event distance from the Hialeah, FL.

Visit our Delivery Calculator Page: Delivery Calculator

*Additional Out of Service Area Fees Apply to Orders Over 20 Miles

Delivery Includes Next Business Day Pick Up

I need my order picked up sooner than later. What options do you offer?

We do offer same day pickup, Late Pickup and Next Day Pickup Services. Reach out to us by phone 305.831.LUXE or email us at rental@luxeseatrentals.com to request a quote.

Start your quote request by clicking here: QUOTE REQUEST

Online Ordering Questions

When is the contract due and how do I complete it?

We begin work on your order right away. So, your contract is due immediately after placing your order. Without a fully executed contract, we are unable process or deliver your order.

A major credit or debit card is required to be placed on file for incidentals and is mandatory for all orders.

Begin your contract online by clicking the link below.

Click here to start your contract

What if I need the rentals for just a few hours?

The rental rates include a rental for 1hr – 24 hours.

Can I make a down payment?

Yes, the down payment requirement is 50% of the total of your order. The down payment goes toward the total balance of your order.

A down payment reserves your order items and removes the items from our inventory. Therefore, down payments are non-refundable.

You may add to your order after a down payment; however deductions from the order will not result in a refund and will not reduce the balance of your order. In addition, there is a refundable incidental hold required to rent equipment.

I have already paid for my order. What should I do next?

Next, it’s important to fully complete your Event Rental Contract.

A fully executed contract must be on file after placing your order.
A major credit card is required to complete the event rental contract.

A credit card is required to be placed on file for incidentals EVEN if you have already paid for your order.

If you have placed an order 2 days away from your selected delivery date, your contract is due immediately after placing your order.

Orders without a valid contract on file will be canceled.

You will be notified by email of the cancellation.

If we do not receive your contract and your order is canceled for any reason, then your down payment will not be eligible for a refund.

Can I make changes to my order?

You may make additions to your order based on availability and approval.

You may reduce the number of items on your order, however, this will not result in a refund.

A store credit in the amount of the reduced item(s) cost will be provided instead. The store credit is available to you for any future event and never expires. Store credit from a canceled order must be used AFTER the date of your canceled event.

Submit an order change request via email to rental@luxeseatrentals.com *Use your order number as the subject of your email.

You may reschedule your event upon written request, based on availability by sending your request via email to rental@luxeseatrentals.com so we may assist you.

What is the cancellation policy?

BY PLACING AN ORDER WITH LUXE SEAT RENTALS, YOU ARE AGREEING TO THE FOLLOWING CANCELLATION POLICY. ALL ORDER CHANGES MUST BE REQUESTED IN WRITING VIA EMAIL TO RENTAL@LUXESEATRENTALS.COM. ADDITIONS TO AN ORDER ARE PERMITTED BASED ON AVAILABILITY AND MAY BE SUBJECT TO AN ADDITIONAL FEE. DEDUCTIONS FROM THE RESERVATION WILL NOT BE REFUNDED. YOU MAY SWAP AN ITEM FOR ANOTHER AVAILABLE RENTAL ITEM OF EQUAL OR LESSER VALUE. SHOULD THIS RESERVATION BE CANCELED DUE TO INCLEMENT WEATHER, BASED ON AVAILABILITY, YOU MAY RESCHEDULE YOUR DELIVERY AT NO ADDITIONAL COST, HOWEVER, THE ORDER WILL NOT QUALIFY FOR A REFUND. CANCELLATIONS MADE 30 DAYS OR MORE FROM THE SCHEDULED DELIVERY DATE WILL RECEIVE A 50% REFUND ON AMOUNTS PAID. CANCELLATIONS MADE LESS THAN 30 DAYS FROM THE DELIVERY DATE WILL NOT QUALIFY FOR A REFUND. IF YOU DECIDE TO REDUCE YOUR ORDER THAT HAS BEEN RESERVED WITH A DOWN PAYMENT THE FULL ORIGINAL BALANCE WILL STILL BE DUE. ONCE YOUR ORDER IS PAID IN FULL A STORE CREDIT IS AVAILABLE TO YOU FOR ANY FUTURE DATED ORDER SHOULD CANCELLATIONS OR DEDUCTIONS OCCUR. YOUR STORE CREDIT NEVER EXPIRES. CONTACT US AND WE WILL HELP YOU RESCHEDULE YOUR EVENT.